Cleopatra's Beauty Line & Soap Bullet Return Policy
Thank you for choosing Cleopatra's Beauty Line & Soap Bullet for your skincare needs. We take pride in crafting our products with care and attention to detail. We want you to have a positive experience with our handmade items. However, we understand that sometimes, a product may not meet your expectations. Please read our return policy carefully to ensure a smooth return process.
Unused Products: We accept returns for unused products within 30 days of the purchase date. To be eligible for a return, the product must be in its original condition, unopened, and in its original packaging. Used products cannot be returned.
Product Dissatisfaction: If you are not satisfied with your purchase due to reasons other than product defects or damage, please contact us at [customer service email/phone number] before initiating a return. We are more than willing to assist you in finding a suitable solution.
Used Products: We cannot accept returns for products that have been used or opened. This policy is in place to ensure the safety and quality of our products for all our customers.
Customized Products: Items that have been specially customized or personalized are not eligible for returns unless they are damaged or defective.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at email@example.com or call (440)342-3728. We will provide instructions on how to return the item, and we will cover the cost of return postage.
Misshaped or Softened Bullets
Please note that all our products, including our soap bullets, are handmade with care. As a result, they may vary slightly in shape and texture. Additionally, soap bullets may become soft or sweat glycerin in hot and humid conditions, which is a normal occurrence and does not affect the quality of the soap. Therefore, we do not accept returns or exchanges for these reasons.
To initiate a return, please follow these steps:
Contact our customer service team at firstname.lastname@example.org or call (440)342-3728 to discuss your return.
If your return is approved, we will provide you with a return authorization number (RMA) and further instructions.
Package the item securely, include the RMA number, and ship it to the address provided by our customer service team. Please ensure the product is well protected to prevent damage during transit.
Once we receive the returned item and verify its condition, we will process your refund or exchange, as applicable.
Refunds will be issued to the original payment method used for the purchase within 7 buisness days of receiving and inspecting the returned product.
We appreciate your trust in Cleopatra's Beauty Line & Soap Bullet and value your satisfaction. If you have any questions or concerns about our return policy or your purchase, please do not hesitate to contact us at email@example.com or call (440)342-3728 . We are here to assist you and ensure your skincare experience is exceptional.